Know your Ombudsman

THE Ombudsman receives complaints and through mediation endeavors to resolve them. If you require help, contact one of the mediators below.

Dental Industry Ombudsman

The Dental Ombudsman acts as a mediator for complaints against dentists and will attempt to resolve them in an amicable manner.

Email: DentalMediator@sada.co.za

Tel: 021 671 2793

Motor Industry Ombudsman

The Motor Industry (MI) Ombudsman handles complaints by vehicle buyers against manufacturers, importers and dealers.

Email: mi.ombudsman@netactive.co.za

Tel: 012 841 2945/ 28891

Online Ombudsman

This Ombudsman offers an all-encompassing range of services in the field of consumer relations and complaint management.

Email: info@onlineombud.com

News and Media Ombudsman

The Independent News and Media (INM) Ombudsman will investigate complaints made against any of the newspapers in the Independent Newspapers’ stable in South Africa.

Email: peter@star.co.za

Tel: (011) 633 0994

Financial Ombudsman

The Financial Advisory and Intermediary Services (FAIS) Ombudsman consider complaints against financial service providers, primarily intermediaries selling investment products.

Email: info@faisombud.co.za

Telephone: 0860 – FAISOM (0860-324-766)

Press Ombudsman

The Press Ombudsman provides a free and quick service to those who feel aggrieved by what has been published in newspapers and magazines.

Email: berylh@ombudsman.org.za

Telephone: (011) 788 4837/29

The Credit Ombudsman

The Credit Information Ombudsman assists consumers and businesses which are negatively affected by credit information, including people who feel that they are incorrectly or unfairly “blacklisted”.

E-mail: ombud@creditombud.org.za

Call Centre: 0861 OMBUDS (0861 662837)

Bank Ombudsman

Email: info@obssa.co.za

Telephone: +2711 838 0035/0038/0039

Short term insurance

It offers consumers with a “no risk” mechanism to resolve disputes with insurers.

Email: info@osti.co.za

Tel: (011) 726-8900

Long-term insurance

It offers consumers with a “no risk” mechanism to resolve disputes with insurers.

Tel: +27 21 657 5000

Email: info@ombud.co.za