The ripple relay audit schedule has been updated
The Ripple Relay Audit is a significant step towards achieving a more reliable supply of electricity to all.
City Power announced the roll-out of the ripple relay audit, which is part of its many initiatives to enhance efficient energy usage and address load-shedding challenges.
Over 190 000 ripple receivers have been installed in different households across the city. However, some of those devices are faulty and require maintenance and repairs. Additionally, there’s a need to refresh the database to ensure that the receivers are properly linked with rightful owners or tenants.
From March 5, authorised City Power agents have visited customers’ homes to verify, audit, install and repair existing ripple receivers in the Reuven Service Delivery Centre as follows: Bassonia, April 8 and 9, Aspen Lakes April 10 to 12 and Aspen Hills, April 15 to 19.
Residents are urged to note that some areas might be revisited on different dates due to lack of access. This forms an integral part of the comprehensive energy response plan.
With this technology in place, customers will start seeing significant savings on monthly electricity bills.
The audit is one of the multiple initiatives the power utility has undertaken to secure energy availability and security in the province. By conducting a thorough assessment of patterns of electricity consumption, the utility can help curtail usage and lower the pressure demand on the grid.
A ripple receiver is part of a load management system used to control the electricity supply to the geyser during peak hours and load-shedding. Geysers are among the biggest electricity guzzlers, accounting for up to 50% of monthly household energy costs.
The ripple units will be installed by the entity’s employees and appointed agents who will be identified through their City Power ID cards and the branded yellow reflector vests. The identities of the agents can be confirmed by calling the City Power Risk Control Department on 011 490 7900/11.
All the relevant contact information will be contained on the reflector vests so that customers may verify on the spot. Please note these appointed agents will be carrying out this work, free of charge. No one should claim payment for the installation or repair of the ripple receivers.
It is also worth noting that the agents will not be coming to switch off electricity for those who might be having outstanding payments.
City Power spokesperson, Isaac Mangena said: “We urge customers to cooperate and give them access and freedom to do their work. We urge everyone to be at home or have someone who will provide our agents with access, on the selected dates. We understand the inconvenience and frustration that this process may cause, but this is essential in trying to find sustainable solutions to address power shortages.”
