Influx of calls crashes City’s call centre
Residents are advised to exercise patience when calling the municipality.
THE eThekwini Municipality has appealed to residents to be patient when calling the water and sanitation department’s toll-free fault-reporting number. The department is responsible for water provision, wastewater and sewerage.
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On Monday, February 13, the municipality said it is aware of the problem, and it came after the call centre received a large number of calls from residents trying to lodge complaints.
“Our technical team is attending to the matter. The public is urged to be patient as it may sometimes take longer due to an influx of calls. Alternatively, they can use the WhatsApp number, 073 1483 477, or email Eservices@durban.gov.za,” said eThekwini’s spokesperson Msawakhe Mayisela.
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