The handling and investigation of gender-based violence and femicide related crimes have been prioritised by members of SAPS. In an effort to end the problem, SAPS management has also enhanced their service complaints mechanisms to cater for any service complaints related to such cases.
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Communications officer of Amanzimtoti SAPS, Captain Charlene Van der Spuy explained that any complainant not satisfied with the services rendered by SAPS in relation to their reported gender-based violence and femicide related cases, is encouraged to lodge a service complaint with the National Service Complaints call centre which can be contacted on 080-033-3177. The auto attendant voice prompts will assist and direct the complainant on how to lodge such a service complaint. An email can also be sent to Complaintsnodalpoint@saps.gov.za.
Each Provincial Commissioner in all nine provinces also has a similar platform and the details can be accessed from the SAPS website.
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“The purpose of this is to ensure a continued and sustained professional service as well as to ensure consequence management for poor performance by any of our police men and women. Reporting of any or all poor service will help SAPS management to ensure that you receive the desired help and that any gross dereliction of duty is not repeated,” said national police commissioner general Khehla Sitole.
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