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WhatsApp your water problems to city
Customers will have their chat history with EWS kept for reference on unresolved issues.
THE PUBLIC now has the opportunity to reach out to the municipality through a new platform to ensure a quick and easy response to water complaints.
eThekwini mayor, Zandile Gumede launched the WhatsApp Water Reporting Line on 21 September 2016
This aims to make it easier and convenient for the public to report any water-related issues and to expedite the municipality’s response. The project is part of the city’s effort to make communication with its 3.5 million residents simpler, fast-track service delivery, reduce the water leak repair turnaround time and water wastage, according to eThekwini Municipality’s, Tozi Mthethwa.”It will essentially be a platform for the community and business to report all water-related issues, anytime and anywhere, using their phones.
The WhatsApp channel will also have a facility for consumers to send location pins of problems which will assist in locating problem areas. Customers will have their chat history with EWS kept for reference on unresolved issues. Customers will at times be asked to take photos of the leaks or bursts to allow correct coding of faults to be done at a capturing stage,” said Mthethwa.
Necessary infrastructure has already been set up at a call centre while staff training has been conducted. A pilot project  has also been conducted successfully to test feasibility,” she added.
To report any water-related issues, add the water reporting line on WhatsApp on 073-148-3477.
