eThekwini Municipality advises residents to take note of the number of ways to query a water or electricity bill you are dissatisfied with. This comes after many local residents received incorrect bills recently.
Customers who need to query their bills are encouraged to do any of the following:
* Phone the call centre on 080-131-3013.
* Visit your local Sizakala Centre.
* Visit the customer services office in Prior Road, Durban.
* Send an email to eservices@durban.gov.za.
If you are not satisfied with the service, you can:
* Address the matter directly with a supervisor.
* Ask to speak to the relevant manager, or request an appointment if they are not available.
Customers can also contact the revenue call centre on 031-324-5000, or email or fax their query to revline@durban.gov.za or 031-324 5111.
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