EDITOR – My TV licence was due at the end of June, so I went to pay it on 16 June at the Winklespruit Post Office.
I used my bank card, it was swiped and the machine ‘beeped’ to confirm the transaction went through.
The machine at the post office however would not produce a receipt and the manager of the branch, Ivana Titton was called. She assured me this problem would be solved within a few days. I went back every second day to find out what was happening because nobody bothered to contact me.
I was told to get a bank statement as the post office could see that no reversed payment was made. This was done three times. Customer service was also contacted and a woman named Daphne promised to look into the matter.
It is now one-and-a-half months later and every time I go to enquire, shoulders are shrugged and they say ”I’ve done what I can”. As a customer at this branch, three emails to the account department in Pinetown have not been sufficient as no regular follow-up are done.
This type of unprofessional service makes one realise why things are going so bad with this institution. Surely the accounts department should be able to detect this unallocated amount? In the meantime I keep receiving threatening SMSes from SABC TV. They were notified of this problem, but obviously the responsibility lies with the TV user. How is anybody supposed to solve this matter?
Watch your transactions because it does not look as if this is going to be resolved.
MRS WOODSIDE
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