Ray Nkonyeni Municipality manager Max Mbili has urged those who approach the municipality for assistance not to be fobbed off with excuses.
Mr Mbili said customers not being assisted because municipal employees were apparently on leave was not acceptable.
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If such a response is received, Mr Mbili urges that the relevant department head be contacted.
According to Mr Mbili, management had been advised to make the necessary arrangements before applications for annual leave are approved.
“When confronted with issues, the public should first engage the customer care and complaints unit, then the relevant head of department, before contacting the office of the municipal manager or the mayor’s office,” he said.
“In the case of sick leave, HODs will ensure that an interim arrangement is made for the continuity of business.”
If a satisfactory response is not received after following the correct channels outlined above, the HODs may be contacted at:
Treasury – Nolubabalo Gqola at 039 312 8301 or email Nolubabalo Gqola@rnm.gov.za
Corporate services – Nelisiwe Thabatha at 039 688 2070 or email Neli Thabatha@rnm.gov.za
Strategic planning and governance – Siyabonga Zama 039 688 2275 or email Siyabonga.Zama@rnm.gov.za
Community services – Mthandeni Ndwalane at 039 315 9204 or email Mthandeni.Ndwalane@rnm.gov.za
Public safety – Sibusiso Nzimande at 039 688 2251 or email Sibusiso.Nzimande@rnm.gov.za
Development planning services – Khetha Zulu 039 315 9258 or email Khetha.Zulu@rnm.gov.za
Technical services – Sabatha Dlamini at 039 688 2137 or email Sabatha.Dlamini@rnm.gov.za
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