FAW Trucks has received a silver award in the 2021 NADA Dealer Satisfaction Index (DSI) survey.
The commercial vehicle survey was first introduced in 2008. Since 2011, the highest overall average score of 78% was recorded in 2018.
FAW Trucks’ silver award in the latest survey follows on the bronze award it received in 2019. In 2018 it scooped up the award for the
most improved commercial vehicle brand.
“Naturally, we are delighted with the results of this year’s NADA DSI survey results,” said Yongjun Li, the CEO of FAW Trucks SA. “Not only does it serve to validate our concerted efforts to set industry-leading aftersales benchmarks to which our dealers and branches have to adhere, but it also proves that we are consistently getting better at it.
“Our current success on the local market is thanks, in large part, to the dedication and commitment of our existing dealer and service network. They are the backbone of our organisation and it is indeed encouraging to see that, in their eyes, FAW Trucks is on the right track and moving forward,” Li concluded.
Source: FAW
