All you need is matric along with the electronic support to work virtually.
“We are thrilled with the talent in SA and we are excited to add 3,000 skilled jobs this year in customer service, and to help keep people working during this unprecedented time,” said Andrew Raichlin, director of Amazon customer service in SA.
“The new jobs reflect our continued commitment to SA’s economic development,” he added.
The posts range from customer service associates to technical experts who will work virtually and provide 24/7 support to Amazon customers in North America and Europe, the company said.
The addition of 3,000 permanent and seasonal full-time positions will bring the total permanent workforce in SA to 7,000.
Minister of trade, industry & competition, Ebrahim Patel has welcomed the decision by Amazon to locate more of its global services in SA. “We welcome the decision by Amazon to locate more of its global services in SA. The business process services sector has grown fast, drawing on the skills and talent of young South Africans and a stable infrastructure. The sector has been able to provide world-class support to clients, both locally and internationally.”
Candidates interested in applying must meet the following requirements:
- Completed matric/grade 12/NQF level 4 qualification or higher,
- Excellent command of English and be a South African citizen.
- The technical positions will support customer enquiries on devices, digital and Alexa. These roles will require candidates to translate technical information and provide instructions to help Amazon customers troubleshoot issues.
- Since these will be virtual roles, applicants will also need a private, quiet workspace and an existing and dedicated internet connection, according to Amazon specifications.
Anyone interested in joining Amazon’s customer service team can view open positions at www.amazon.jobs, filtering by location and typing: South Africa to view the open positions.
