Being without water or power is a huge inconvenience.
However, continued failure to pay your municipal accounts will lead to having your services disconnected. Apart from the hassle, it will also cost you to have your services reconnected.
Read more: Resident concern over water meter readings during water outage at Hurlingham
According to the city’s website, if you fail to pay your water account after 30 days of date of statement, the city will send you a pre-termination. Most importantly, one must respond to this pre-termination within 14 days.
The charge for this notice is R273 inclusive of Vat.
Level 1 disconnection
If you fail to respond to the notice in the stipulated time, you will then incur a level 1 disconnection without any further notice.
“If you pay the account or make a debt arrangement within 14 days, the city will reconnect the water supply, usually within 72 hours. If you fail to respond to the level 1 disconnection within 14 days, the city will prepare the account to be handed to our attorneys for legal action,” said the city on their website.
Also read: Notice: Sandton water meters to be closed tonight
A first-level water restricting device is normally a gadget, such as an orifice washer or similar water restricting device, installed on the incoming side of the water meter to restrict the supply to the customer’s property. The restricted quantity will only provide the consumer with the basic minimum quantity of water he/she is entitled to in accordance with the free basic services policy of the city.
Level 3 disconnection
If the level 1 disconnection is tampered with, a level 3 disconnection will be implemented.
“If you incur a level 3 disconnection you will no longer be a city customer. You will be required to open a new account and pay a new deposit. The water supply to residential properties will be restricted to allow for the 6kl free water quota in terms of the constitution.”
However, the water supply to commercial properties will be disconnected completely.
Follow us on our Facebook, X, Instagram and TikTok pages. Join our WhatsApp group for any story ideas you may have.
Related article: Bryanston river water unsafe to drink
