The City of Johannesburg has opened email addresses for its regional customer service centres for revenue-related queries.
In a statement issued by the city director for communications and stakeholder relationship Kgamanyane Maphoogela, not only will this be more convenient for residents but it will help reduce the number of people visiting the regional offices during the lockdown.
The following services can be obtained through the regional based emails:
- Billing queried
- Meter investigation requests
- Pensioner rebates applications
- Water and electricity related concerns – including new connections, prepaid and upgrades or downgrades
“The email platforms are an addition to the City’s exiting e-services platform where residents can register to access municipal services online,” said Maphoogela.
Maphoogela added that the call centre and social media platforms can be used by residents for queries or to log technical calls for assistance, particularly with water and electricity supply.
Read more: Keep up to date with City Power on Twitter
“These platforms are useful as the occasional unforeseen evacuation of the call centre building sometimes affects access to the technical call centre lines.”
The following are the email addresses for regions A to G with the corresponding customer service centres (CSC):
- Waterfall CSC – regionArevenue@joburg.org.za
- Randburg Civic Centre – regionBrevenue@joburg.org.za
- Roodeport Civic Centre and City Hall – regionCrevenue@joburg.org.za
- Jabulani Civic Centre – regionErevenue@joburg.org.za
- Sandton Regional Office – regionErevenue@joburg.org.za
- Thuso House CSC – regionFrevenue@joburg.org.za
- Lenasia Civic CSC – regionGrevenue@joburg.org.za
Residents are encouraged to use their respective region’s email addresses.
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