When you need to contact the City of Joburg to make things happen, having the correct contact details at your fingertips can make a big difference.
Elaine Jack, City Improvement District manager of Sandton Central Management District (SCMD) provided some tips on who to contact.
“When you see something that needs improving or fixing, by logging it with the City you help take charge of your neighbourhood, and this serves to make it better. We are the eyes and ears of the City and our district,” said Jack.
She said logging your request with the correct department and in the right way helps speed up the results and makes it easier for everyone involved.
It is the responsibility of the city’s councillors to step in on behalf of residents and to ensure the municipality implements its policies and procedures to address the needs of its citizens. “However, it is important to remember, if an issue wasn’t properly logged in the first place, your councillor will not be able to escalate it.”
Vincent Earp is the councillor for Sandton central. He is available from 8am to 5pm on 079 882 2652 and vearp@iafrica.com
To report various issues call:
- City Power: If you want to log an electrical fault or find out more about power outages and other electrical issues, call 086 056 2874 or visit citypower.mobi
- Joburg Water: Log a call for all broken pipes, water main leaks, faulty metres, water outages and sewer blockages on 086 056 2874; 011 375 5555; customer@jwater.co.za
- Pikitup: For animal-carcass removals. Expect a response within six hours. For cleaning of an illegal dumping site, you should experience a turnaround time of two days. For a new or additional bin, you should get a response within seven days. Call 086 056 2874
- Johannesburg Roads Agency: You can log pothole, traffic lights faults, missing or fallen road signs, faded lane markings, missing utility hole covers and unfilled trenches across the road. You can report issues at www.myjra.org.za; @myjra, hotline@jra.org.za or call 086 056 2874.
- Johannesburg Metro Police Department: The JMPD deals with traffic violations, noise, dumping, vagrants and motor vehicle accidents. Their response times are dependent on the incident and resources available. Call EMS/JMPD on 011 375 5918/5911.
- City Parks and Zoo: For a tree-related request send an email to trees@jhbcityparks.com and any other related issues, email vsibeko@jhbcityparks.com or wafrica@jhbcityparks.com with details of the request or call 011 646 2000 for the Zoo and City Parks 011 712 6600 during office hours only.
You can expect service turnaround times for different services, ranging from up to 30 days for grass-cutting in open spaces, seven days for grass cutting in cemeteries, 24 hours for fallen trees and branches and 30 days for pruning trees. The response time for cutting grass in parks will vary, depending on the status of the park.
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