The City of Johannesburg’s walk-in customer service centres will remain open and operate as normal during the festive season.
City spokesperson, Kgamanyane Maphologela, said the centres will continue to serve customers during the normal operating hours and only close on public holidays, including 27 December.
Maphologela said as part of the City’s 10 Point Plan of being a responsive government, the City will, from next year February, progressively extend operating hours. According to him, the extending of operating hours will improve efficiency and customer service for the more than 38 000 customers. “We have listened to our customers and the extension of the operating hours is aligned to the needs of our customers,” he said.
The Thuso House walk-in customer service centre will open from 7.30am to 6pm on Monday, Tuesday, Thursday and Friday. Other main centres will also open each Saturday from 7.30am to 12.30pm.
Customers who are away during the festive season can use easy, quick and safe electronic facilities to make their payments.
Direct deposits to Standard Bank:
- Payments can be made over the counter at any Standard Bank branch, county-wide.
- Customers using this method must fill in the unique beneficiary number allocated to City of Johannesburg: AA45 in the account number field.
- Always remember to use your nine-digit municipal account number in the depositor’s name or reference field. This will ensure that the deposit is allocated to the correct municipal account.
- Payments over the counter must be accompanied by the customer’s account.
Internet payments:
- If you pay via Internet banking, you should first delete the old City beneficiary (Absa, Account Number 4054398463).
- Then add a new beneficiary from the pre-loaded beneficiary list with the title City of Johannesburg Company Beneficiary.
- Remember to use your nine-digit municipal account number as your reference.
ATM, telephone banking and others:
- Customers who make payments via stop order, telephone banking or an ATM must change banking details at their own banks.
- Debit order customers need not make any changes.
Third party payments:
- Customers who pay via Easypay pay-points such as Pick n Pay, Checkers and Woolworths are not impacted.
- They should, however, remember to take along their barcoded municipal account and take note that their payment may take up to five days to register on the City’s system.
Meanwhile, City Power will also be operating as usual during the festive season and holiday period. Spokesperson Yumna Sheik said engineers and technicians will work throughout December and January to keep the lights on.
“Residents who might experience power outages during this time are urged to log their queries on www.citypower.co.za, contact the call centre number 0860 562 874, report cable theft to 011 490 7900/ 7911/ 7553 or the City Power Twitter account. This Twitter account will also be used to provide residents with updates on all City Power projects,” she said.
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