The customer, identifying himself as Nico Niemand, placed a poster on a trailer which read, “In the interest of the public, FNB’s slogan sucks,” adding that when he asked for assistance from the bank, none was given. The website www.rottenbank.co.za was also posted on the banner which explains Niemand’s gripe.
Niemand explained that the troubles began when issues arose with the sale of some of his properties, which he claims was conducted in an unfair manner.
“This is not a summary of just bad service received; this is an honest and accurate version of me being on the receiving end of what I can only assume as a personal vendetta against me by First National Bank Financial institution. ‘How Can We Help you?’ Not in my case,” he said.
Niemand also elaborated on various cases launched in an attempt to resolve the problems and the severe financial strain it caused on him.
He also blasted the bank’s chief executive officer of FNB Home Loans, Jan Kleynhans and the former CEO of FNB, Michael Jordaan for their inability to live up to the ‘so-called’ promise relayed to the public in their advertising campaigns. The poster was seen being driven on Beyers Naude Drive, the same spot where the Cell C banner was placed.
Read our previous stories here:
Black tape on billboard that slams Cell C
Cell C takes legal action to remove controversial banner
Cell C launch urgent application to remove billboard
Cell C banner re-branded once again
Irate Cell C customer allegedly spent 61K on banner
As more customers make their frustrations about service providers public, what can these providers do to ensure that complaints are heard? Share your views on the Sandton Chronicle Facebook page.
