Post office users irate
SANDTON - The Sandton City Post Office closed it doors, apparently without prior notification to its customers.
Sandton residents Peter and Mellony Maxwell have had their Sandton post box since 1973 and were anxious about where their mail would be sent.
According to the Maxwells, there was “no mention” about where people could collect their post or where their post boxes had moved to.
When they visited the management offices at the shopping centre, they were told that the post boxes would be moved into the parking area on Level 3, off Sandton Drive.
“The Sandton branch is a major post office and the decision to renovate it must have been in the planning stages for quite some time,” said Peter. Melanie added, “We believe their notices should have made it clear that a temporary site was being set up.”
Another customer, Dulcie Braude said, “They [the post office] often send reminders to us. Why could they not put mail in our post boxes to notify us they were closing? They have all our contacts, there is no excuse.”
In response, group executive of the South African Post Office Janras Kotsi said, “We apologise to all our customers for this unavoidable inconvenience and assure customers that we have made alternative measures to ensure that they experience as little service interruption as possible.
“We have undertaken to deliver private bags to the physical addresses of the private bag renters, including the delivery of all post box owners’ mail to their street addresses on request, until the move of the Sandton post boxes to the temporary area on Level 3 parking is complete.”
It is envisaged that the new Sandton City Post Office branch will be in operation in October. The temporary post office will be completed in three weeks and will provide full services, including post boxes.
Details: 011 434 0548
011 434 0548.
I am at the end of my tether. After getting nowhere with the numbers on the notice outside the post office. After my first complaint I received an email from Maud Ngalo restating the number to contact at Bramley and the number to call to have the post delivered from the boxes.
Last week I drove to Bramley and found the post office closed. I `asked a man standing outside and he told me to got to the new post office in Savoy. I went there and they sent me back to the old one and said there is a room there. When I arrived for the second time I saw a driver sitting in a post office van and asked him where the post from Sandton City was and he pointed to a door. I went in and there were some ladies sitting there, not very helpful. I spoke to one of them and she said I had to come back the next day. I explained that I wanted the post from 3 post boxes delivered to one address. I have got together with two other box holders to have all the post delivered to me to save two trips. She said the van had left and she would have to speak to her supervisor!!
Today I called the numbers to have them get the post ready for me to collect as it has still not been delivered, and both just rang. What must I do to get my post???? I have bills to pay!