Uber invests in a bigger Greenlight Hub to cater to more driver-partners

Uber has announced that it is moving to their newly furnished premises to demonstrate its commitment to South African partners.

Uber, a rider request company, will move into its Greenlight Hub at their new 570m² service centre in Strathavon in Kramerville.

The move was initiated by the growth of the Uber app in South Africa and they needed to move to a bigger location to improve customer experience and driver-partner support.

The Hub will continue to serve as a resource centre where existing and potential driver-partners can receive support for app-related inquiries.

Read: Police looking for suspect who threw acid at an Uber driver

The Greenlight Hubs are support centres specifically for drivers-partners where they are provided with established channels of communication to raise individual questions and concerns that they may have.

Alon Lits, Uber general manager for sub-Saharan Africa said the new hub has the capacity to serve up to over 1 800 driver-partners each week.

Lits said the hubs reflect their ongoing pledge to better serve their Johannesburg driver community.

He said the new location is centrally located and much more accessible to the constantly growing base of drivers, thereby making the output more efficient and catering to more driver-partners who require face-to-face support.

Read: Uber’s lost and found index

“The Greenlight Hub aims to offer quicker service with more than 20 counters and ample parking spaces on-site, while partner booths and discussion rooms offer space for more in-depth dialogue as required,” said Lits.

“The Greenlight Hubs also offer information sessions and tailored workshops to driver-partners, focusing on training and skills development such as safety tips, crime prevention and financial tips provided by Old Mutual.”

There are no costs associated with driver-partners utilising the Greenlight Hub and Lits said they respect them as valuable partners with a voice and a choice to enable them to feel comfortable.

“We aim for driver-partners to have the best customer experience enhanced by solid processes, well-trained experts and cutting-edge technology.

“We proud to say that on average, 90 per cent of driver-partner issues is resolved within their first visit,” he said.

Read: Police free Uber driver from boot of his hijacked car

Lits added that they are focused on ensuring that driver-partners receive the right kind of technological and on-site support.

Details: Monique Thompson moniquet@jnpr.co.za