Uber updates security features

Uber recently announced its new and updated security features which are set to improve the safety of its service.

Uber spokesperson Samantha Allenberg said, “Uber is deeply committed to safety and [is] today announcing the addition of a senior member to the security team as well as safety improvements for riders [passengers] and drivers.

“With new safety measures, Uber trips are no longer anonymous. Once a trip is accepted, you see the driver’s first name, photograph and license plate number. All rides are tracked with GPS and riders can share their estimated time of arrival (ETA) to loved ones.

Deon du Toit will join as Uber’s new head of security for Africa. He has more than 22 years of experience in the safety and security industry, and was previously head of global security at Standard Bank.

Read also: Uber’s driver deactiviation policy

David Myers, head of trust and safety for Uber Middle East and Africa explained, “Our goal is to provide reliable, affordable and safe transportation, and this can only happen when both riders and drivers feel safe. We are excited to have Deon join the team and we believe his wealth of experience will bring a tighter focus on security.”

The following security measures have been implemented:

• In addition to the viewing the image of the driver and vehicle, the user will also know the license plate number. Users across South Africa will also see the colour of the vehicle, which will be displayed next to the plate number information, for example GG 257 GP (red). This will be rolled out in phases.
• Uber is set to test an in-vehicle SOS button to be used in Johannesburg vehicles. During the pilot, the SOS buttons will be placed in select partner vehicles and will be linked to Uber’s central security system which will monitor the devices 24 hours a day, seven days a week. Should it prove successful, these buttons will be rolled out to other cities across South Africa.
• Uber’s team of engineers has been working on updates including weekly driving reports issued by drivers, speed displays alerting drivers to the speed and reminders to drivers of the importance of taking a break.

“Our technology makes it possible to focus on safety for riders and drivers before, during and after every trip in ways that have never been possible before. We are committed to the safety of everyone who uses Uber. Every day we strive to do better, which is why we are continually looking at ways to improve safety before, during and after every ride,” said Myers.

Read also: Heated Uber discussion

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