Ward 117 councillor can escalate reconnections for settled accounts
Ward 117 councillor Tim Truluck shared what he needs in order to escalate reconnections for customers who have settled their disconnected accounts.
The Ward 117 councillor Tim Truluck has shared how he can assist residents when faced with disconnections of water or electricity. This follows an article in the Gazette titled, Learn how the disconnection of water and power works. Truluck said the frequency of disconnections in his ward varies, “Usually people get a pre-termination notice giving them 10 days to pay any outstanding amount or correct it if it’s been sent to them by mistake. If they then get cut off, I can escalate the reconnection if they have settled their account. Power reconnections take a few hours to a day. Water is about 2-6 days,” said the councillor.
Residents can send the councillor the following info in one message via WhatsApp on 083 619 2419:
- Name
- Cell
- Address
- Account number
- Reference number from billing if you have one
- Problem (keep it short)
Attach
- Proof of payment
- Disconnection notice
Truluck said disconnections for power are about two per month and water one every 1 or 2 months.
Follow us on Twitter @RK_Gazette
Related articles:
City of Johannesburg shares how disconnection of water and electricity works
Failure to allow meter readings could lead to disconnections
