The City of Johannesburg has launched a revenue-related email service.
In a bid to add convenience in how residents interact with the municipality during and post the Covid-19 pandemic and lockdown, The City of Johannesburg has opened revenue-related email addresses to its customers. In a statement released by the City, the regional emails were said to have been designed to reduce the physical influx of municipal account holders with revenue related queries into the City’s customer service centres.
The statement read, “Some of the services that can be obtained on the regional-based emails include, among others billing queries, meter investigation requests, pensioner rebates applications, as well as water and electricity-related concerns that include new connections, pre-paid and upgrades or downgrades.”
Regional Customer Service Centre (CSC) email addresses:
- Waterfall CSC: regionArevenue@joburg.org.za
- Randburg Civic Centre: regionBrevenue@joburg.org.za
- Roodepoort Civic Centre: regionCrevenue@joburg.org.za
- Jabulani Civic Centre: regionDrevenue@joburg.org.za
- Sandton Regional Office: regionErevenue@joburg.org.za
- Thuso House CSC: regionFrevenue@joburg.org.za
- Lenasia Civic CSC: regionGrevenue@joburg.org.za
The email platforms will be an additional way for residents to access municipal services thanks to the City’s existing e-services platform .
Residents have also been encouraged to use the City’s call centre lines, social media and other existing platforms for queries or to log technical calls for assistance with particularly water and electricity supply.
