If you saw a water leak down the road, a street light not working, your rubbish has not collected or there is a major pothole on your way to work and it’s getting bigger by the day, the first step is to log it with the relevant entity.
Only after you have done this and have received no response, is the next step to escalate it with your ward councillor.
The website is a guide for logging issues in your area.
Below are the various City service entities, the type of issue, how long it is estimated to take to resolve, who to call first and who to call second:
Johannesburg Water
Issues can be logged by emailing customerservice@jwater.co.za; calling 011 688 1699; sms 082 653 2143. Alternatively call 0860 562 874 and select option three.
- Burst water pipe takes around 12 hours to fix
- Sewer leak/ blockage takes around 24 hours to fix
- Meter leaks take around seven days to fix
- Fire hydrant leaks take around two days to fix
- Bees in a meter box takes around three days to remove.
City Power
Issues can be logged using your cellphone by logging on to www.citypower.mobi or alternatively call 0860 562 874 and select option two.
- No power to a property takes around 46 hours for full restoration
- Illegal connections take around 24 hours to remove
- Dangerous situations will be tended to immediately
- Street lights take around two days to repair
- Meter conversions take around 72 hours
- Faulty meters take around 72 hours to fix.
Johannesburg Roads Agency
Issues can be emailed to hotline@jra.org.za or alternatively call 0860 562 874 and select option five.
- Potholes take around three days to repair
- Missing manhole cover takes around 24 hours to replace
- Blocked kerb inlet takes around 24 hours to fix
- Road trenches take around two days to fix
- Collapsed road or dangerous situation will be made safe immediately
- Road markings or signage take around seven days to complete
- Faulty traffic lights take around 12 hours to fix.
City Parks
Issues should first be logged by calling 0860 562 874 and selecting option 0 and emailing jcp@jhbcityparks.com.
- Grass cutting in open spaces take up to 30 days
- Grass cutting in parks, completion time is dependent on the status of the park
- Grass cutting in cemeteries takes around seven days
- Fallen trees or branches take around 24 hours to remove
- Pruning of trees take around 30 days.
Metro police
Issues should be logged by calling 011 375 5911. For illegal dumping, residents are encouraged to send their tip-offs to Deputy Director Zed
Mangaliso on WhatsApp or SMS 082 779 1361. All tip-offs remain anonymous.
- Traffic violations will be dealt with as soon as possible, depending on the incident and available resources
- Noise complaints will be dealt with as soon as possible, depending on the incident and available resources
- Motor vehicle accidents will be dealt with as soon as possible, depending on the incident and available resources
- Displaced people will be dealt with as soon as possible, depending on the incident and available resources
- Illegal dumping will be dealt with as soon as possible, depending on the incident and available resources.
Pikitup
Issues should be logged by calling 0860 562 874 and selecting option 4.
- New or additional bins take seven days
- Animal carcass removal takes around six hours
- Cleaning of illegal dumping take around two days.
Revenue
- Issues should be dealt with by visiting your nearest walk-in centre unless stated otherwise, or calling 0860 562 874 and selecting option 1.
- Change of ownership takes up to six weeks and is done automatically through the back office
- Finalisation of rates are dealt with within five days and are done automatically through the back office
- New water or electricity meter installed within 25 days of payment
- Final readings upon moving out should be sent to the City with a seven days notice
- Closing of an account takes no more than 30 days
- Issuing of a clearance certificate is done within three days of application
- Refunds are done within 30 days if service ticket is compliant and services finalised by the back office
- Opening a new account takes one day
- Statements can be seen at www.joburg.org.za under e-services
- Other queries can be lodged at the walk-in centre or by calling 0860 562 874 and selecting option 1.
Metro bus
- Timetables can be accessed and complaints made by calling 0860 562 874 and selecting option 6.
Also read: Take note: New City operating hours
