As the Token Identifier (TID) upgrade deadline approaches, City Power (CP) reminds customers to verify prepaid meters conversion from Key Revision Number (KRN) 1 to KRN 2.
According to CP spokesperson Isaac Mangena, KRN 1 and 2 is a number that identifies a vending key within a supply group. The upgrading of the meters and the software used is similar to that of a mobile phone update.
“With 99% of vending prepaid meters already converted, customers must confirm their meter’s status to avoid disconnection. The KRN 2 meters offer advanced features for better monitoring and management of electricity usage and facilitate tamper detection and prevention.
“CP faces challenges with non-vending prepaid meter customers, primarily due to tampering; hence, it is important to upgrade as soon as possible,” Mangena explains.
The verification method is as follows:
1. Receipt verification: Check for “KRN 2” on your receipt after purchasing electricity units
2. Contact City Power’s call centre: Toll-free number 0800 202 925
3. Visit customer service centres: Get assistance from City Power staff
Customers are advised to upgrade their prepaid meters before the cut-off date on November 24.
