Residents encouraged to make use of new toll-free line to escalate power interruptions
With the launch of a new toll-free line to help customers escalate power interruptions, City Power hopes to ensure effective solutions to power interruptions and communication between the entity and consumers.
City Power (CP) hopes to resolve power interruptions and communication issues with the new toll-free line that was launched on January 16.
On January 15, the CP spokesperson Isaac Mangena, released a media statement in which he announced the launch of the new toll-free line, 0800 003 156. He noted the toll-free line aims to escalate power supply interruptions that exceed 24 hours for individual calls and four hours for area outages.
“The new toll-free line is launched as part of the power utility’s efforts to ensure effective and efficient supply interruption resolution and communication to the City of Johannesburg customers. City Power aims to restore supply to its customers speedily, however, due to various causes, supply may not always be restored within the expected period. The toll-free line is intended to address such instances and will operate daily between 6:00 and 18:00,” said Mangena.
He continued to say customers will also be able to use the line to escalate the outages of street lights after seven days of having reported the fault.
He added customers should have their reference numbers when calling to avoid prolonging the call, however, CP still encourages users to make use of the existing platforms to report issues as the new toll-free line is not for reporting faults, but only for addressing faults that are already on recorded on the CP system.
“With the dedicated toll-free line for query escalation, City Power aims to provide customers with a direct and free channel to follow up on their calls without incurring costs for the call. This initiative is part of the utility’s ongoing commitment to enhance the service it provides to its customers,” said Mangena.
He concluded: “CP encourages customers to utilise the new toll-free line to follow up on prolonged individual calls, area and streetlights outages. We believe that this initiative will foster stronger ties between CP and the community, demonstrating our dedication to a customer-centric service.”
