Do you have an issue that you need Johannesburg City Parks and Zoo (JCPZ) to address? Here is how you go about logging a call and what to expect when you do.
Issues with regard to the environment for which JCPZ is responsible include:
• Grass-cutting
• Tree-pruning
• Fallen trees
• Eco-system maintenance
• Infrastructure repairs
As with all City entities, JCPZ is not always aware of problems, so they need to be reported in order to be rectified. You can’t expect the Johannesburg Roads Agency (JRA) to repair a pothole if it has not been reported. The same goes for JCPZ; they can’t attend to an issue they are not aware of.
That is why the first step to having your problem addressed would be to call either 011 375 555 or 0860 562 874 and report your issue. Once you have done that, you will get a reference number from the consultant you speak to. Please keep it.
Once the call has been logged and a reference number has been assigned to the issue, the call will be dispatched to the teams in the relevant region; in Roodepoort’s case, Region C.
The turnaround time differs for each category of issues. While some issues can only be solved once they are reported (such as fallen trees), others have a scheduled time (such as maintenance of cemeteries).
Here are the turnaround times you can expect:
• Maintenance of flagship parks: Within one week
• Maintenance of developed parks: Within one month
• Maintenance of undeveloped parks: Within 90 days
• Maintenance of main arterials (such as main roads, railway lines etc): Once per month
• Maintenance of landscaped islands and town entrances: Twice per month
• Maintenance of flagship or active cemeteries: Twice per month
• Maintenance of passive cemeteries: Within 90 days
• Removal of fallen trees: Within 24 hours
• Damaged park infrastructure: Within one week
If you have logged a call and it has not been resolved or attended to within the specified turnaround time, you may then escalate it to the Regional Manager or Specialist for Region C, Puleng Ditabe. Puleng can be contacted on 011 672 1310 or by emailing pditabe@jhbcityparks.com. Alternatively, you can email amarchant@jhbcityparks.com.
If you do not receive a response from the Regional or Specialist Managers, you can then escalate your query to the following General or Executive Managers:
Cemeteries: Marks Sethaelo
• Call – 011 646 4360
• Email – msethaelo@jhbcityparks.com or smlambo@jhbcityparks.com
Conservation areas: Tshepang Makganye
• Call – 011 728 0571
• Email – tshepang.makanye@jhbcityparks.com or nkhamanga@jhbcityparks.com
Ecosystem and Open Space Management: Senzo Nyembe
• Call – 011 712 6731
• Email – snyembe@jhbcityparks.com or jtootla@jhbcityparks.com
The Zoo: Lombard Shirindzi
• Call: 011 528 8626
• Email: lshirindzi@jhbcityparks.com or nkhamanga@jhbcityparks.com
