“We will continue to do everything in our power to deliver the change demanded by residents,” said Rabelani Dagada.
The Member of the Mayoral Committee (MMC) for Finance said in a recent press release that residents will be happy to know that the City of Johannesburg (CoJ) is making steady progress in resolving the City’s billing crisis.
“Currently, only 17 000 billing queries on the system are yet to be resolved. When the new administration took over, there were more than 100 000 open queries of which 30 per cent were more than 30 days old, 30,87 per cent were between 31 and 60 days old and seven per cent were between 61 and 90 days old,” the MMC said.
He assured the residents that they were committed to improving on these gains and resolving the CoJ’s billing crisis once and for all. In an attempt to assist residents with their queries, they have started hosting Regional Billing Open Days, but that is not all. “We have established a Revenue Nerve Centre to coordinate efforts and interventions across the revenue value chain. A technical support service unit was also set up to provide technical support to customers, including meter reading, meter audit, disconnection/ reconnection and the auditing thereof,” he said.
Other efforts made by the City include the conducting of general valuation of properties, the re-implementation of the SAP system and centralising the city’s back office.
“All of these measures will help to streamline the revenue value chain, minimise incorrect data on our systems, improve service delivery and increase productivity – especially with regard to resolving customer queries,” he concluded.
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