A Little Falls resident, Sonja Maier, is currently an unhappy City Power client after alleging that the entity failed to reimburse her on her claim.
A shattered Maier has shared her anguishing experience after she attempted to claim for damage to her electrical appliances which were destroyed during a power outage.
She told Northsider that her area, which was not included in the power interruption notification by City Power, experienced a power failure which led to the devastating damage to her electrical appliances.
The incident happened in July according to the complainant. The Northsider is in possession of the rejection letter.
While saddened by her loss, Maier said she proceeded to claim from City Power after she learned on the radio that anyone with damaged appliances due to power failures can claim for their losses.
After submitting the claim form to the entity, Maier said her claim rejected because her matter was related to cable theft.
“The screenshot from my phone warns about maintenance schedules for the 16 July [date of the incident], and clearly does not include Little Falls. The power did, however, go out here at the same time as the scheduled maintenance outage as per City Power’s warning,” she explained.
She added that in her opinion the outage was not due to cable theft. “I believe the damage was not because of the theft of cables (as per City Power’s attorneys) but because of the numerous times that the power was restored,” she stated.
She went on to say that this was her first claim, although numerous other devices have broken after power failures.
Her losses, in this case, included a fridge, an external hard drive, modem damage, power supply back-ups and more.
She lamented that she has taken as many preventative measures as she can, such as installing UPSes and surge plugs to try to prevent damage. However, the setback caused her to lose crucial work-related information which she had to wait for two weeks to be restored.
Questions have been sent to City Power regarding the matter. The Northsider is still waiting for a response.
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