Life Flora Clinic finally issued an official response regarding a recent complaint to the Record on Friday 21 January.
The complaint was made by a certain citizen whose mother allegedly had great difficulty, pain and discomfort during her stay at the Clinic.
Johan Holder, regional manager of Life Healthcare, the group that owns the Clinic stated that the management of Life Flora Clinic conducted a comprehensive investigation following the complaint.
“They conducted a comprehensive investigation and met with the daughter (who made the complaint) last week (14 January) to discuss each of the issues raised.
“At the conclusion of the meeting the daughter was satisfied with the interim feedback given and measures that were put in place regarding the care received,” Holder told the Record.
“Each issue that the family experienced has been investigated and the family has been apprised of the corrective measures taken to ensure that there is no re-occurence.”
Holder maintained that quality service is a priority at Life Flora Clinic.
“Quality service is essential to our offering at Life Flora Clinic, and although we apologise for this family’s experience, the feedback received from her and the family is critical to our stringent improvement programme.”
