Solution to all your service delivery issues

The City of Johannesburg (CoJ) is very reliant on residents to log service delivery failures in order to afford them the opportunity to attend to the complaint.

The entities of CoJ will remain unaware of breakdowns if they are not reported. This may result in these breakdowns remaining unsolved.

Being an active citizen, living, working and playing in the City of Johannesburg means you need to get involved and look and log, ensuring you can hold the local government officials accountable for service delivery (or the lack thereof).

The importance of your logged issues being addressed adequately cannot be stressed enough, and, should you not be satisfied with the way your issue has been dealt with, your local ward councillor should get involved.

The following information includes contact details, issues dealt with by each entity and, in brackets, the agreed turnaround time to resolve the issue:

– Joburg Water – 0860 JOBURG (562874) option three, sms 0826532143 or customerservice@jwater.co.za. Office hours: 8am to 4pm. Issues dealt with by them include burst water pipes (48 hours), no water (one day), sewer leak/ blockage (24 hours), meter leak (seven days), fire hydrant leak (two days) and bees in meter box (three days).

– City Power – 0860 JOBURG (562874) option two, or https://citypower.mobi (mobile device). Issues to report to them include illegal connection (24 hours), dangerous situations (immediate), streetlight not working (two working days), meter conversions (five working days) and faulty meter (seven working days).

– Joburg Roads Agency (JRA) – 0860 JOBURG (562874) option five, or hotline@jra.org.za. Issues to report to them include potholes (three working days), manhole covers missing (three days), blocked kerb inlet (three days), road trenches (three days), road collapse/ dangerous situation (immediate to make road safe), missing/ damaged stop or road signs (seven days) and traffic signals not working or flashing (24 hours).

– City Parks – 0860 JOBURG (562874) option zero, or jcp@jhbcityparks.com. Issues dealt with include open grass cutting (three days), cemetery grass cutting (seven days), fallen tree/ branches (24 hours) and tree pruning (30 days).

– Johannesburg Metro Police Department (JMPD) – 011 375 5918/5911. Issues to report include traffic violations, noise, dumping, motor vehicle accidents, vagrants and non-compliance with by-laws. All turnaround times to address issues are dependent on incident type and available resources.

– Pikitup – 0860 JOBURG (562874) option four. Issues dealt with include new/ additional bin requests (seven days), animal carcass removal (24 hours) and cleaning illegal dump site (seven days).

– The Revenue Department deals with change of ownership, finalisation of rates, new meter installation for water/ electricity, final readings on moving out, closing of account, issuing of clearance certificates, refunds, opening of new accounts and various other revenue-related queries. The turnaround can be as quick as one day, or as long as six weeks, depending on the type of query. Residents should visit their nearest walk-in centre to deal with these queries.

– Metrobus can be contacted on 0860 JOBURG (562874) option six for all timetable queries and Metrobus complaints.

Do you perhaps have more information pertaining to this story? Email us at roodepoortrecord@caxton.co.za (remember to include your contact details) or phone us on 011 955 1130.

For free daily local news on the West Rand, also visit our sister newspaper websites Randfontein Herald, Krugersdorp News and Get It Joburg West Magazine

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