The Johannesburg Road Agency (JRA) is to launch a mobile phone application (app) on 14 May to improve the problem reporting process.
According to JRA the app, known as Find & Fix, is another way to show the service delivery entity’s intent to improve their service.
“The app is the first of its kind to be launched in the Southern Hemisphere, Middle East, Asia, and Africa regions. Another African first for Joburg,” says Skhumbuzo Macozoma, Managing Director of JRA.
“The Find & Fix app will assist the public to report potholes, faulty traffic lights, problematic storm-water drains, missing manhole covers, and other infrastructure issues related to JRA.”
The app will feature an accurate location with GPS coordinates and make it easy to provide photo evidence. This will improve the JRA’s assessment of what is required to fix the problem, thereby enhancing efficiency and increasing productivity.
Once launched, the Find & Fix app will be free and easy to use and can be downloaded to mobile platforms such as Windows Mobile, Android and iOS for Apple.
“We call on citizens to join in testing this exciting and innovative app,” asks Macozoma.
“Residents can download the beta testing app for Microsoft platforms from 25 April, Android phones from 2 May and iOS systems from 9 May.”
The JRA has implemented an email address, as well as twitter and facebook accounts to allow residents to interact on platforms convenient to them. JRA is launching also the service delivery mailbox for service frustrations that have not been resolved the first time or as promised.
The JRA encourages residents to report all road and storm-water related issues, including potholes to 0860 562 874/ hotline@jra.org.za / twitter: @MyJra./ and the new JRA Find & Fix app.
