Mahindra madness: Head office steps in
Head office intervenes to sort out problems with a local service centre.
Mahindra South Africa seems to have come to the table after a resident, Barbara Ecksteen recently complained about her terrible struggles around repairs and maintenance on her vehicle at a service centre in Helderkruin, Roodepoort.
“The mentioned vehicle is still under warranty and the client showed up on the premises on 23 December last year, expecting us to rectify her vehicle’s gearbox issues there and then,” a GDP Bassons Investments (Pty) Ltd spokesperson stated to the Record.
“She was unrealistic in her expectations as the gearbox industry, as most other industries, was closed for the holidays.”
“In the past two years my vehicle was treated like toilet paper by that centre; I wanted to pursue repairs with another centre, I wanted to follow up with Mahindra’s head office, I wanted to plead my case with an ombudsman,” Ecksteen countered.
To read more about what Ecksteen managed to accomplish with Mahindra’s head office, see the next print edition of the Record.
My dearest Mahindrah! You know aswell as I do, that you incompetent employee. Roelien confirmed our booking for gearbox repairs on the 23rd Dec! After we arrived there on that date. Roelien was on holiday and Deon started screaming at us, after Mahindra west rand told us to bring the car in. You caused the problem! Me the client had to speak to headoffice in January 2014 after ur employees could not get a gearbox in 3.5weeks!!! Took me 4hrs after my car was stripped in a warehouse for 3weeks!! Got it back with more faults than before and now a dent in my boot caused by your dealership!