Mahindra madness: Vehicle worse after two years of ‘service’

Resident Barbara Ecksteen is devastated as the state of her Mahindra XUV worsens continually despite two years of ‘service’ from a local authorised Mahindra repair centre.

“The ASR only uses genuine parts in carrying out the work and warrants any new or reconditioned part installed during the work and labour required for the installation, for a period of [three] months after the date of installation,” a job card’s standard terms and conditions state. However, Ecksteen’s experience is that the parts installed or repaired usually do not even last three months.

Ecksteen and her husband bought the brand-new vehicle in mid-2012 and had experienced problems with it ever since.

Evidence, which is in the Record’s possession, that the vehicle went in for services and/ or repairs nine times, shows that despite the three-month warranty, Ecksteen had to return the vehicle consistently in four months or less.

Evidence suggests that Ecksteen had never signed a standard statement to say that she is satisfied with the work carried out by GDP Basson’s.

For a full report on Ecksteen’s grievances with GDP Basson’s, read the next edition of the Record (28 February).