Customers’ queries being heard
City's call centres visited by MMC for Finance
Customers phoning in to Florida’s Proton House call centre on 20 September received quite a surprise when their calls were answered.
The Member of the Mayoral Committee (MMC) for Finance, Doctor Rabelani Dagada visited the City of Johannesburg’s call centres, and took the time to listen to some customer queries. This was done to gain first-hand experience of the city’s call centres. While he was there, he also inspected the infrastructure of the call centre and met with the management and staff.
After visiting the call centre in Florida, he went to the Johannesburg Central Business District’s (CBD) call centre in Harrison Street.
The MMC said he would ensure responsive call centres are run by the city. “Our call centre staff are crucial, as they are generally the first point of contact our customers have with the CoJ. This means they have to serve our customers with pride and professionalism,” Dagada said.
This visit is part of the city’s Ten Point Plan to ensure, among other things, that a responsive government is run by the CoJ, and the creation of a professional public service that can serve residents with pride.
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