A number of residents have complained to City Power about their prepaid electricity meters.
One woman, in particular, paid for her meter in November 2015, but still hasn’t received it. All her efforts to lodge complaints and get her meter have been in vain. City Power has been made aware of the situation.
According to Hloni Motloung from City Power, installation takes 21 working days to be completed after payment reflects on the City Power system.
Residents experiencing problems can contact City Power by calling 011 490 7484, emailing wmcqueries@citypower.co.za or sending an SMS to 44074.
Make sure that you have the following details available so that City Power can assist you:
– Account number
– Meter number
– Address
– Customer notification number
– Proof of payment
For the time being, residents should continue to pay the bills sent to them.
“There is no known major problem as we have records of customers whose installations are done within the stipulated time,” said Motloung.
No comment has been received on any backlogs that City Power might be facing.
Do you perhaps have more information pertaining to this story? Email us at roodepoortrecord@caxton.co.za (remember to include your contact details) or phone us on 011 955 1130.
Also Read:
The ABC of smart meter projects teething problems
Take your smart meter’s and shove ’em’
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