FNB: Additional fees incurred will be refunded
First National Bank’s (FNB) Internet and mobile banking platforms were down most of Thursday morning.
NATIONAL – First National Bank’s (FNB) Internet and mobile banking platforms were down most of Thursday morning.
A few minutes ago the bank commented: We apologise for the inconvenience and that all issues have been resolved and all channels are working normally again.
Earlier today a post on FNB facebook page, the bank ensured that any additional fees incurred as a result of the sites downtime will be refunded to the clients.
According to Moneyweb, shortly after 10:00am FNB tweeted:” Some customers are experiencing slow response times this morning. We are urgently looking into it. Apologise for any inconvenience caused.”
The bank last month encountered similar problems, where it advised its customers in the interim to make use of ATMs and branches for banking transactions.
Read more here.
Facebook post 2 hours ago
FNB is experiencing connectivity problems with some digital banking services today (25 June 2015). The problems are related to network communication channels and these are being resolved with the highest sense of urgency.
We sincerely apologise for this brief interruption in our services. The bank is implementing its recovery strategy to ensure that all channels are restored as quickly as possible.
We ask that you use our Branches, ATMs, Call Centres, Cell Phone Banking and FNB.Mobi in the interim as all these channels are working normally. We are resolving problems with our Online Banking, Banking App and selected point of sale services.
FNB will ensure that any additional fees incurred as a result will be refunded. Please direct these queries to us by calling 087 575 9408 (option1) or email care@fnb.co.za.
