Home Affairs set out online booking system for your documents
Home Affairs provincial manager Albert Matsaung says the department's online booking system will be rolled out across the province.
POLOKWANE – He did, however, note that there are a few matters that need to be addressed before the system will be operational.
Matsaung said the new system will allow residents to make bookings and start their applications online.
He explained that the department is in the process of modernising its offices to allow the new project to take place.
“We have looked into including banks into the rollout as some of our services can be rendered at them. Thus far we only have one bank in Burgersfort that is able to offer our services and soon more will be included.”
He said once this is done, the department will be in a better position to offer its services to clients.
On the eHomeAffairs website residents will be able to submit ID and passport applications, make online payments for applications, and make bookings where allowed.
The website does mention that a branch visit is still mandatory to capture and/or verify your biometric details such as photos, fingerprints and signature.
As detailed on the website you will need to register and create a profile before you can continue with your application.
Angel Khanyile, parliament member for the DA, said they previously called on the department to introduce such a system as they believe the system will address the long queues and protect people from losing a whole day of work to visit the department.
“The system will also protect members of communities from potential corruption after the DA received complaints that at some home affairs offices, people are forced to pay R100 per time slot or to skip the queue.”
She said the DA has been told that the new appointment system will be available in all South African languages and can be accessed virtually. Walk-ins will still be accommodated.
“The system is certainly a step in the right direction for addressing the frustration people have with the Department of Home Affairs. The DA will monitor the implementation of the appointment system closely.”
We asked Polokwane residents if they will make use of this service:
