Residents of Theresapark in the north of Pretoria are expressing their growing frustration over persistent water leaks, blamed on ageing asbestos pipes.
Despite the Tshwane metro efforts, many residents feel that its response to the water leaks has not been adequate.
Residents have expressed concerns about infrastructure maintenance in their communities, leading to an unreliable supply of water.
Metro spokesperson Lindela Mashigo said the water distribution network in Theresapark predominantly comprises ageing asbestos pipes.
Mashigo said these pipes are particularly vulnerable to bursting during extreme temperature fluctuations due to their rigid nature.
This has led to frequent leaks, prompting many residents to report them as they arise.
While repairs are conducted on a case-by-case basis, the continual nature of these leaks has left some residents feeling overwhelmed and under-resourced.
“Currently, the metro is tasked with responding to reported water leaks as they come in.
“Residents can report issues via a dedicated hotline on 012 358 9999 or email at waterleaks@tshwane.gov.za.”
However, many have pointed out that the metro’s response time norms of 48 hours can be too lengthy, especially because of frequent disruptions.
The metro has stated that water tankers will be provided if interruptions last longer than 24 hours.
“Fortunately, such lengthy outages are rare, as most repairs are typically completed within eight hours.”
Zinhle Maponya said the reliance on temporary water supplies is not an ideal solution for residents who are already dealing with the inconvenience of frequent leaks.
Mashigo said information is primarily relayed via the local ward councillor and various reporting platforms.
“We have a dedicated unit focused on a pipe replacement programme.
“This initiative aims to replace old and dilapidated pipes to reduce the incidence of breakage,” said Mashigo.
While these long-term plans are promising, residents are eager to see more immediate action taken to resolve the current leaks.
Mashigo said residents can get involved in discussions about infrastructure improvement through the Integrated Development Plan process.
Residents are calling for more proactive measures from the metro and are hopeful that with continued dialogue and engagement, lasting solutions can be found to improve their water infrastructure and overall quality of life.
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