New online licensing system has Pta residents fuming
One particular problem comes when you need to select a licensing centre.
The new online booking system to renew driver’s licenses has residents fuming.
The system, which was launched in earlier this year, seeks to eliminate the current walk-in system whereby customers must visit license testing centres to make appointments.
It was introduced by Transport Minister Blade Nzimande together with Gauteng MEC for Roads and Transport Ismail Vadi.
However, residents continue to complain that the system is not working as it should be.
One particular problem comes when Tshwane residents need to select a licensing centre.
ALSO READ: Driver’s, learner’s licence applications go ‘online only’ in Tshwane
Rekord has verified that no Tshwane centres are available when selecting a location.
This, according to a message on the website, is because there are no available slots or appointments at these centres.
The reason for this is not given.
The only alternative is for residents to select another Gauteng centre and then to drive there.
One resident said he had visited the Akasia testing station, which was a closer alternative, only to be told that he had to make use of the online system.
“There were a few of us at the station and they told us we couldn’t be helped without an online appointment,” said Mr Van Niekerk.
“The nearest station available on the online system is Randburg. I am a pensioner and cannot be expected to drive all the way there.”
The Gauteng roads and transport department did not respond to requests to comment by our time of going to press.
ALSO READ: How to book online to renew your driver’s license
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