MTN is encouraging all its customers to beware of a scam doing the rounds.
In this scam, a supposed MTN call centre agent requests the customer’s security details under the pretext that they are blocking the processing of a SIM swap request that is being made on the subscriber’s number without his knowledge or authorisation.
The scammers will then use the customer’s responses to perform a fraudulent SIM swap.
“It is important for customers to know that MTN will not contact customers from its call centre to block the processing of a SIM swap request,” said Bridget Bhengu: Senior Manager for PR and Communications at MTN SA.
Bhengu explained when performing a SIM swap, customers have a couple of options available to them:
• Post-paid numbers: Customers are required to visit an MTN store to activate their SIM swap, and will be required to produce an ID document.
• Pre-paid numbers: Customers are able to process a SIM swap via a USSD code, call centre or by visiting an MTN store. When opting to visit an MTN store, subscribers will be required to produce a ID document. Subscribers who choose to activate remotely will be required to complete security questions.
In our continued quest to combat fraud and scams, again we urge our customers not to respond to unsolicited calls and requests for their security details from an unknown number.”
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