Following the recent spate of attacks on its drivers, Uber has shown that it is taking the safety of its passengers and drivers seriously by providing the following behavioural guidelines for both.
This is the first time that Uber is publishing a policy explaining how and why Uber passengers can be denied access to Uber’s services. This is important, because Uber drivers do more than simply drive: they’re sharing their own cars, space and time with passengers. And, while most passengers show respect for the drivers, this is unfortunately not always the case.
Here is a look at Uber’s community guidelines, taken from a statement released on their website:
Respect each other:
Mutual respect is key. Uber vehicles belong to their driver-partners, who take pride in keeping their vehicles in good condition so that passengers can be comfortable. Therefore, passengers should respect the vehicle they are in and leave it in the condition in which they found it.
Unruly behaviour, such as damaging the vehicle is not tolerated. Using bad language is also not allowed. Being aggressive or discriminatory can also get a passenger banned from using the service. Uber does not discriminate against gender or race, and passengers that do not share the same sentiments are not welcome.
Give passengers and drivers some personal space:
Although friendly conversation doesn’t do any harm during a trip, respect should be upheld at all times. Both passengers and drivers should give each other space and should not make each other feel uncomfortable. Uber has a ‘no sex’ rule, meaning there should be no sexual conduct between drivers and passengers. That includes flirting and touching from both parties. Other physical contact such as hitting or attempting to hurt a driver is also forbidden.
To ensure anonymity and to maximise safety, Uber does not allow passengers and drivers to view each other’s personal details, such as cellphone numbers, via the app. Sending an SMS, calling, or visiting someone in person after a ride has been completed is not allowed. Personal space needs to be respected.
Safety first:
Getting to a destination safely is a top priority. This is why drivers need to adhere to the rules of the road, for example, by sticking to the speed limit, not driving under the influence of alcohol or drugs, and not texting while driving. Drivers should always take a break if tired.
Passengers should play their part by wearing their seatbelts and not trying to cram in extra people when there aren’t enough seat belts. Passengers also need to refrain from bringing alcohol or banned substances into the vehicle, and should not ask a driver to go faster than the speed limit.
Children must be supervised:
Children under the age of 18 can take an Uber with adult supervision, but cannot have an Uber account themselves. Parents or guardians need to accompany children at all times. In future, if Uber finds that an unaccompanied minor is the accountholder, the account will immediately be deactivated. If Uber finds that the passenger is under the age of 18 but the accountholder is a third party who is over 18, Uber will remind the accountholder of its policy and deactivate the accountholder’s profile after a second warning.
Feedback makes us all better:
Giving feedback allows Uber to know what the passenger is satisfied or dissatisfied about. That’s why both drivers and passengers should always provide feedback after a trip. When people know that they are being rated, they become more conscious of their behaviour and accountable for their actions. Accidents, incorrect charges or arguments can be reported by simply tapping the help button in the app. A customer support team is always ready to assist.
Upon learning of an infringement, Uber will contact the passenger to investigate. Depending on the nature of the issue, the passenger’s account may be placed on hold during the investigation. Should the concern involve a serious offence such as violence, sexual misconduct, harassment, discrimination, or illegal activity, the account will be deactivated and authorities will be notified. Uber will provide any information the authorities require to assist them in their investigation.
Driver-partners and passengers are encouraged to familiarise themselves with the Community Guidelines.
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