Ward 102 councillor concerned with elderly treatment

Ward 102 councillor David Potter is highly concerned about the treatment of the elderly at the Randburg Licensing Department.

“This past Wednesday I was flooded with complaints from many who were upset that they had been in the queue from around 7am, got to the cashier to pay at around 2pm only to be told to return the next day to pay,” said Potter.

He said that the online booking system initially brought great relief to the many who need to renew their driver’s licences.

“Owing to the lockdown, it would seem that there is a capacity issue and even having a booked slot, the renewal of your licence can take hours and hours. Those over 60 years of age have been allocated Wednesday to renew their licences, without needing to book a slot online. The treatment of the elderly and infirm is hugely concerning.”

Potter said that he has recently engaged with the various stakeholders raising the concerns of the booking system and the lengthy queues.

“There have been some general process changes on the eNatis booking system, but it is still early days. I trust that necessary changes are put in place to ensure that those over 60 can renew their licences with ease,” he concluded.