The City of Johannesburg said services will be limited at all its Customer Service Centres due to the end of the financial year.
Kgamanyane Maphologela, group finance spokesperson, said the limited services are due to certain function within the City’s SAP system, the software that runs all the City’s business processes, being closed for the end of the financial year. He said it normally happens every year for about a week. The City will, however, inform residents when systems return to normal.
“The system will only be available for the logging of queries until further notice. This is part of the business cycle that occurs annually when the City concludes its financial year and prepares to start a new one.
“The City would like to apologise to its customers for any inconvenience caused, and also to thank customers for their patience during this period.”
Customers can still pay their accounts using third-party payment methods, Maphologela said.
You can pay using any of the following methods:
- With EasyPay, facilitating a quick payment option at many shops that you visit on a regular basis, including Pick n Pay and Shoprite Checkers
- Debit orders
- Direct deposits at major banks
- ATMs
- Internet and cellphone banking
- SA Post Office
- Cash payment at any customer service centre.
During his budget speech in May, MMC for Finance, Dr Rabelani Dagada, said the current SAP system will need to be reimplemented. “The initial implementation of this platform was poorly managed within the City,” he said.
The system is crucial for the City to be able to manage the current crisis. Dagada believes the amalgamation of 16 municipal councils into the current metropolitan municipality contributed to the crisis. When customer data was being centralised so that the City had one profile of a customer instead of different profiles across departments and entities, the information was not correlated.
Details: Customers can go to the City’s website for more information by visiting www.joburg.org.za.
Customers enquiring about how much they owe or if they require a copy of their account statement can call Joburg Connect on 0860 56 28 74.
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