The Driveway to Ululapa Complex in Suikebossie Street in Sheronlea was finally repaired on 13 February.
This after the residents complained that since the pipe had burst on 29 January, they could not access their residential complex.
The Driveway was dug up by Joburg Water while fixing the burst pipe. Since then residents were using the emergency exit to gain access to the complex and had to hire an extra security guard to monitor the exit gate at their own cost.
Traffic congestion and safety were also the critical problems.
According to Joburg Water, their team attended to the problem on 30 January and repaired the pipe that was in front of the access gate.
When operators dug up the driveway to repair the pipe, they only located the storm water pipe and could not detect the main pipe under the paving stones.
This, however, delayed the operators as they hit the pipes, which moved out of alignment.
A resident, Becky Smith, was grateful that the driveway was finally repaired. She initially complained that it was frustrating as days were passing by without any change.
According to Joburg Water external communications officer Eleanor Mavimbela, the driveway could not be reinstated immediately as the pipe was leaking again.
“The pipe was repaired on 8 February,” she explained. A contractor was appointed to repair the storm water system and reinstate the driveway. The work was completed on 13 February as expected by Joburg Water.
JRA spokesperson Bertha Peters-Scheepers explained that Joburg Water had requested a contractor to repair all the damaged pipes and the driveway.
“JRA sincerely apologises for the delay in service and we encourage the escalation of all reported issues with a reference number to our email hotline@jra.org.za,” she concluded.
Details: Joburg Water, 011 688 1577; Joburg Road Agency, 011 298 5023.
