Mobile network operator, MTN, apologised to its customers who experienced network connection glitches since the evening of 14 February.
The company’s PR and Communication senior manager Bridget Bhengu confirmed on 16 February that the network issues were resolved on the night of 15 February.
Embed tweet:
To all customers: the network is currently operating normally, but we continue to monitor it closely. Thank you for your continued patience.
— MTNza (@MTNza) February 16, 2016
We are currently experiencing intermittent connection issues affecting some customers. Our engineers are working on resolving this asap.
— MTNza (@MTNza) February 15, 2016
@dubuladave The network is currently running normally 😊 but we continue to monitor it closely. /SS
— MTNza (@MTNza) February 16, 2016
About 1 million customers experienced irregular connection issues associated with sending SMSs, making phone calls, and data connections throughout the country.
The plight was due to a minor glitch in the nodes carrying traffic related to the affected customers.
According to MTN, the engineers worked around the clock to resolve the issue and everything is back to normal.
The operator is closely monitoring the situation and promised that it would investigate complaints that are still being received from the customers.
Details: MTN South Africa, 083 212 1964.
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