Chairman of Tehillah Body Corporate, Robert Prinsloo said he has been running an uphill battle with the City of Johannesburg.
According to Prinsloo, he has been struggling to sort out the name on the body corporate’s monthly statements for over a year.
He claimed that they had the same electricity account number for many years and the name of the account was always Tehillah Body Corporate, but for reasons unknown to him, the name on the invoices changed every month.
He added that the stand number in Boskruin has always been the same and they never applied for a change of name.
“We have requested for over a year that the name on the invoice should read Tehillah Body Corporate and after numerous phone calls to
the City, this was eventually done in May 2015,” he said.
Prinsloo pointed out that the City closed their old account number without informing them and opened a new account in May which aggravated the situation.
He further added that they have been paying their monthly payments into the old account, and those amounts are not reflected in their monthly statements.
“We produced all the evidence to this effect with copies attached. We also handed in a letter from our managing agent, Pronto Management
Services who pay our accounts. We also handed in an affidavit signed by me before a Commissioner of Oaths. We also handed in a copy of an invoice dated December 2009 to show the account name as Tehillah Body Corporate,” Prinsloo explained.
“We are paying interest on arrears on the new account while a credit balance of R 41 897.92 is held in the old account receiving no interest,” he pointed out.
He said that he had been trying to get the City to transfer the monies paid from the old account to the new account and his request appeared to fall on deaf ears.
Kgamanyane Maphologela, group finance’s director of customer communications at the City, admitted that Prinsloo had written a letter on 27 June,
requesting for the credit to be transferred from the old account into a new account.
He pointed out that the City had moved swiftly to transfer the credit from the old account into the new one.
“We are able to transfer the credits if the customer has brought their request in writing,” said Maphologela.
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