The City of Johannesburg has responded to claims made against it by an elderly Robindale man who does not want to be named. The man said he was shocked to discover a letter sent to him by the City claiming he was R42 000 in arrears on his statement of account with the city.
Kgamanyane Maphologela, director of customer communications with the City, said the customer’s August statement reflected that the customer did not owe the City any money.
“The customer was billed on estimates on his new smart meter, but since then the reversal was done on all the interim readings,” Maphologela said.
Maphologela added that even though the customer’s account reflected a credit, this did not mean that he should stop paying when his due date comes.
Maphologela pointed out that the City would like to remind its customers to pay their accounts in full and on time. Consistent payment of an account would ensure that the customer’s account is not in arrears.
The elderly man said in response that he was still waiting to receive his statement of account for August, and would only be happy once he saw it with his own eyes.
