How to log your complaints

There are going to be planned power outages by Eskom and City Power.

As we welcome the New Year, residents are reminded of an accurate manner in which to lay a municipal complaint.

Ward 102 councillor David Potter stresses the importance of logging a complaint in the correct way.

”The city has set their targets that they hope to meet, for instance, repair a water issue in two days as oppose to 10. The problem that we (the ward councillors and residents) encounter is that of many different systems that the city uses do not match up with each other, therefore, complaints get lost and the cycle starts again, ” explained Ward 117 councillor Tim Truluck.

Truluck added, ”I further suggest that residents use the online logging system to lodge their complaint as this seems to be a lot more reliable.”

A resident needs to have a case number from the logged complaint in order to follow up on the proper performance of the city’s entities.

”The public need to understand that there is a procedure when logging complaints. You need to log the issue with the relevant entity and get a reference number. It must also be specific, for instance, a sewage leak must be logged with Joburg Water. With the case number in hand, you can then contact the ward councillor of your area in order to ensure correct installation and oversight,” commented Ward 115 councillor Chris Santana.

Here are some ‘DIY’ ways in which to log a complaint, otherwise log on to www.lookandlog.co.za:

• Water: customerservice@jwater.co.za or @joburgwater or log probs on https://www.johannesburgwater.co.za/General/report_water_leakage.aspx or 011 688 1699.
• Electricity: @citypowerjhb or citypower.mobi or visit www.citypower.co.za and click “Fault Reporting”
• Smart meters: smartmetersupport@citypower.co.za or 011 490 7484.
• Planned outages https://www.citypower.co.za/Pages/Planned-Outages.aspx
• Meter readings readings@citypower.co.za
• Roads: hotline@jra.org.za, @myjra or download ‘Find & Fix’ app for Windows, Android and Apple smart phones and tablets.
• Pikitup: Email illegaldumping@pikitup.co.za or @cleanerjoburg or report illegal dumping https://www.pikitup.co.za/jit_default_644.html or 011 688 1500.
• City Parks: @joburgparkszoo. Log fallen or dangerous street trees on trees@jhbcityparks.com or 011 375 5555.
• Environmental Management Inspectors: For water, waste and air pollution; abednigot@joburg.org.za or 011 587 4232.
• Emergency Services: @cityofjoburgems or 011 375 911.
• JMPD: @jmpdsafety or 0113755918, 0117589650.

Details: Ward 102 councillor David Potter, david@oursuburb.co.za or 082 885 9688; Ward 117 councillor Tim Truluck, ttruluck@gmail.com or 083 619 2419; Ward 115 councillor Chris Santana csantana@ward115.co.za or 082 416 7714.