How to log your service delivery issues
Knowing the right methods and contact details to call to report your issues are important.
The City of Johannesburg relies on residents to log service delivery failures in order for them to be attended to. Entities are unlikely aware of problems unless they have been reported.
‘Looking and logging’, as the council terms it, is vital, according to ward councillor David Potter.
Potter added, “If your query has not been attended to after the service time indicated below your query, please get in touch with the ward councillor for your area, stating the reference number, date logged and detail.”
Below is a list of methods for logging matters with the relevant entities and the service level agreement turn-around time for specific issues.
All matters can also be logged by calling 011-375-5555 or 0860-56-2874.
For emergencies contact 011-375-5911.
- Joburg Water: Water burst (48 hours), no water (one day), sewer leak/blockage (24 hours), meter leak (seven working days), fire hydrant leak (two days) and bees in meter box (three days). During office hours and weekends 8am to 4pm, matters can be logged by e-mailing customerservice@jwater.co.za or SMS 082-653-2143. If your email is sent after hours it will be logged the next business morning.
- City Power: No power to area/property (four hours), illegal connection (24 hours), dangerous situation (immediate), street light not working (two working days), meter conversions (five working days) and faulty meter (seven working days). Matters can be logged via a mobile device at citypower.mobi.
- Joburg Roads Agency: Potholes (three working days), manhole cover missing (three days), blocked kerb inlet (three days), road trenches (three days), road collapse/dangerous situation (immediate), stop/traffic signs damaged or missing (seven days), traffic signals all out (24 hours) and traffic signal flashing (24 hours). E-mail hotline@jra.o rg.za.
- City Parks: grass cutting in open spaces (up to 30 days), grass cutting of parks (dependent on status of park), grass cutting in cemeteries (seven days), fallen tree or branches (24 hours), pruning of tree (30 days). Email jcp@jhbcityparks.com.
- Metro police: Traffic violations, noise, dumping, motor vehicle accident and vagrants (dependent on incident and resources available). Call the Emergency Management Services/Metro police call centre on 011-375-5918/5911.
- Pikitup: New/additional bin request (seven days), animal carcass removal (24 hours) and cleaning of an illegal dumping site (seven days). All matters to be logged with Joburg Connect on 011-375-5555 or 0860-56-2874.
