SANBS is going digital
This will improve SANBS’ efficiency in blood collection and management and enhance the overall donor experience.
The South African National Blood Service (SANBS) is going digital to improve the donor experience at blood donation sites nationwide. With less than 1% of South Africans actively donating blood, SANBS is committed to enhancing blood donation processes and attracting new donors, particularly the youth, to bolster the blood donor pool.
In preparation for the digitalisation of the donor experience and addressing the critical need for blood donations, SANBS will host enhanced blood donation drives nationally from 16 October to 3 November 2023. These blood donation drives aim to maintain adequate blood stocks in the run-up to the temporary closure of donation sites on 5 and 6 November 2023, when SANBS will prepare its back-end system to introduce the digital medical questionnaire at all donation sites.
To further ensure that donors can give the gift of life at their convenience, during the enhanced donation period, SANBS will extend operating hours until 19:00 at all donation sites on weekdays and weekends.
“SANBS is moving towards digitalisation as we understand that to attract and inspire a new generation of donors,
we need to leverage the power of technology. Digitalising donation sites will ensure operational efficiencies and
streamline SANBS’ administration processes by using modern Customer Relationship Management systems to
ensure donors enjoy an optimised experience,” said Siemi Prithvi-Raj, SANBS Executive for Transfusion Donor
Services and Marketing. “The automated questionnaire will further assist in flagging potential issues in real-time,
ensuring improved donor and blood safety,” Prithvi-Raj added.
This will improve SANBS’ efficiency in blood collection and management and enhance the overall donor
experience.
“The introduction of the digital medical questionnaire at donation sites highlights our commitment to not only go
paperless across our business but also to continuously innovate and become an organisation whose operational
processes are as sophisticated as our medical technology, said Ravi Reddy, CEO at SANBS.”
Mr Reddy added that “Donors need to present for their first donation post-November 7 th with their IDs and prepare
to have their photo taken, which is required for the new donor profiles. Donors will be verified on the system.”
The medical questionnaire will now be completed on a tablet or kiosk station, followed by the compulsory medical
assessment, where donors will provide a signature on a digital device.
