Requesting a correction on your Income Tax Return

Did you know that if your submitted Income Tax Return (ITR12) has an error, you can revise and resubmit it?

To revise an initially submitted Income Tax Return, the taxpayer or the tax representative should use the function “Request Correction” on eFiling to re-resubmit an updated Income tax return to SARS.

This function must be used when a taxpayer or tax representative made an error during the completion of the initial return. However, a request for correction (to resubmit a revised Income Tax Return) will not be permitted in the following instances:

• If the return is on an issued or saved state (ie not yet submitted to SARS)
• If the request for correction was submitted for an active verification in progress;
• An active audit case is in progress;
• An agreed estimate was performed by SARS for the Personal Income Tax;
• SARS has finalised an audit case or a Revised Declaration of your Personal Income Tax; or
• If you have submitted supporting documents for an active verification.

The eFiling status will change to Correction Filed once you have submitted the Request for Correction.

Are you always on the go?

Why not download and use the SARS MobiApp to interact with SARS and to manage all your tax matters?

The SARS MobiApp allows taxpayers to complete and submit Income Tax Returns (ITR12); submit supporting documents, check refund status, and much more.

Below are more transactions that can be done on the SARS MobiApp:

• Register for eFiling
• Reset your username and password
• Make a payment to SARS
• Set up a Call Back from the SARS Contact Centre
• View a Notice of Assessment
• Request and view the Income Tax Statement of Account
• View the status of the return
• Use the tax calculator
• Saved ITR12 returns are auto refreshed
• The Branch Locator shows the estimated waiting queue time
• Activation of the Income Tax Return (ITR12) via the SARS MobiApp
• Tax Practitioners can access the SARS MobiApp for the completion and submission of their Personal Income Tax clients and their Personal Income Tax products where they have full access rights; and

Lwazi ChatBot: Additional services for taxpayers

Need help with your tax matters? Why not ask SARS’ virtual assistant, ‘Lwazi the ChatBot’.

Lwazi ChatBot is an interactive self-service platform available via SARS eFiling or the SARS MobiApp. This platform allows taxpayers / tax representatives to ask tax-related questions to SARS using the convenience of their smart phone, tablet or computer.

To improve customer experience and enable effective self-service offerings when using this platform, SARS has enhanced the ChatBot to provide additional self-service options.

Enhancements made to the “Lwazi” virtual assistant allows taxpayers to access the following services:

• Personal Income Tax Reference Number request
• Personal Income Tax Statement of Account request
• Personal Income Tax Refund Status request
• Personal Income Tax Audit Status request
• Personal Income Tax Notice of Assessment (ITA34)
• Request SARS to Call back

You can download and install the SARS MobiApp from the App Store (for Apple devices), Google Play Store (for Android devices) or the Huawei App Gallery.