Woman claims the bank scammed her out of R1000

Gladness Pomuser claims that Capitec Bank scammed her out of R1000 without a clear explanation as to where the money ‘vanished’ to.
According to Gladness, her son deposited R1000 for her to buy stationery for her grandson and before she knew it, the money had disappeared. “I do not have any debit orders on my account and there was no unauthorised debit order that went off,” cried Gladness.
She continued by saying that she went to the bank the next day and printed out a statement. On the statement, there is no indication of where the R1000 went, although the R1000 was credited to her account.
Speaking to the Courier, Gladness confirmed that there is no paper trail for the R1000 deduction.
“The consultant told me it must be an overdraft, so I demanded to see the manager, as I did not sign for an overdraft on my account. She told me I had overused my funds in December. I was perplexed, because the money I spent in December was my own money and not the bank’s,” explained Gladness.
She further explained that she was not satisfied with the manager’s explanation and was advised to rather change banks. “This was so farfetched, because I needed the money and what good would closing my account do?” questioned Gladness.
In conclusion, she said that Capitec Bank has really disappointed her and this is the first time that such a thing has ever happened to her.
The manager said she cannot speak to the media and told the Courier to contact Capitec’s marking department.
Capitec’s marketing department referred the Courier to their media enquiries department, who advised that the complaints team will investigate.